FAQs

MEDiSURG

  • What services does MEDiSURG provide?

    MEDiSURG offers a range of services including the sale of new and refurbished equipment, preventive maintenance and repair services, biomedical training programs, and the sale of parts and handpieces.

  • Which surgical systems do you specialize in?

    Our specialization includes Alcon systems such as Centurion, Infiniti, Constellation, and PurePoint. We also work with Bausch & Lomb and AMO systems.

  • Do you offer training for technicians and surgeons?

    Yes, we provide accredited training programs for both technicians and surgeons. These include hands-on and online courses covering preventive maintenance, troubleshooting, and operating room setup.

  • Are your training programs certified?

    Indeed, our training programs are CEU-accredited. Participants receive comprehensive manuals, toolkits, and certificates upon completion.

  • Do you provide emergency repair or remote support?

    We offer tele-tech support for remote assistance and have a rapid response system in place for urgent repair needs.

  • Can you help with compliance and documentation?

    Certainly. Our training and service adhere to AAMI standards, and we provide comprehensive compliance documentation as part of our service.

  • Where are you located and do you serve nationwide?

    Our headquarters are in Indianapolis, Indiana, but we provide services to clients across the entire United States.

  • Do you sell refurbished equipment?

    Yes, we offer fully tested and certified refurbished systems as a cost-effective alternative to new equipment.

  • How do I schedule training or service?

    To schedule training or request service, you can reach out to MEDiSURG through phone, email, or our website. We'll be happy to provide quotes or book sessions for you.