What We Offer

Does Your Phaco or Vitrectomy Surgical Equipment Need Repair?

• MEDiSURG is a leading third-party service provider
• We provide service on all the popular Phaco systems
• Service on the Vitrectomy systems from the major manufacturers
• Service Lasers, Microscopes and Sterilizers
• We also service the Cavitron Ultrasonic Surgical Aspirator, CUSA System
• Offering comprehensive support via Teletech video link, phone consult and on-site training and maintenance

Whether it's handpiece or foot pedal repairs, or full-service solutions, we are dedicated to keeping your equipment functioning at its best.

Signs Your Phaco or Vitrectomy Surgical Equipment Needs Repairs

Check out common indicators that you require professional equipment repairs:

• Unexpected shutdowns or system crashes during surgery: Equipment that powers off or locks up mid-procedure can compromise patient safety and indicates urgent attention is needed.
• Fluctuating vacuum or aspiration levels: Inconsistent suction performance often signals internal pump or tubing issues that require repair.
• Reduced fluidics or unstable flow performance: A drop in flow quality can affect surgical outcomes and suggests blocked or malfunctioning components.
• Unusual noises, vibrations, or whistling sounds from pumps or handpieces: Strange sounds often point to failing bearings, seals, or internal parts.
• Failure of foot pedal to respond or erratic behavior: When controls don’t operate smoothly, it disrupts surgical precision and indicates calibration or wiring problems.
• Software errors, system fault codes, or repeated alarms: Persistent alerts may reveal deeper system malfunctions or outdated programming.
• Leaks in tubing, connections, or fluid lines: Even minor leaks can reduce efficiency and risk contamination in a sterile environment.
• Display, touchscreen, or interface malfunctions or slow responses: Inaccurate or unresponsive screens can delay procedures and frustrate staff.
• Failure of key modules such as pumps, sensors, or motor drives: When core components break down, phaco and vitrectomy surgical equipment reliability is severely impacted.
• Inaccurate calibration or diagnostic readings: Faulty readings may lead to improper settings and compromise surgical results.
• Visible wear, corrosion, or damage to components or connectors: Physical deterioration often predicts more serious mechanical failures.
• Frequent need for manual overrides or workaround procedures: Constant adjustments suggest underlying technical problems that must be corrected.
• Decline in surgical performance or consistency over time: Gradual loss of efficiency is a clear signal the system requires professional servicing.

If you observe any of these signs, it’s essential to schedule a service evaluation promptly. Early detection and repair help prevent more serious breakdowns, protect patient safety, and maintain optimal performance in your operating room.

How We Ensure Precise Repairs

These are the steps we take for quality repairs:

• Thorough diagnostics and assessment: We begin every repair process with a detailed evaluation of your system’s performance, error logs, and physical inspection to pinpoint faults accurately.
• OEM-level standards and procedures: Our technicians adhere to original equipment manufacturer guidelines, ensuring repair steps match industry benchmarks and maintain system integrity.
• Calibrated test environment: All repaired instruments undergo testing in a controlled environment with reference standards to verify vacuum, flow, pressure, and aspiration accuracy.
• Component-level replacement and refinement: When necessary, we replace worn or faulty parts—motor drives, pumps, sensors—with high-quality components, and fine-tune tolerances to restore precision.
• Software updates and verification: We install firmware patches or updates approved by manufacturers, and validate that system software modules function properly without error or conflict.
• Reassembly with strict cleanroom protocols: Assemblies are done under clean conditions to avoid contamination or particulate ingress, preserving the sterile integrity of phaco and vitrectomy surgical equipment.
• Multiple quality checkpoints: After reassembly, we carry out a sequence of checks—functional, performance, safety—to catch discrepancies before returning equipment.
• On-bench simulated use testing: We simulate real surgical scenarios to stress test fluidics, control response, foot pedal behavior, and handpiece interaction under load.
• Documentation and reporting: Every repair is accompanied by a detailed report that lists what was done, parts replaced, test results, and recommended preventive actions.
• Customer review and sign-off: Before returning the system, we review the repairs with your team, explain findings, and obtain your approval to ensure full transparency.
• Post-service monitoring and support: After deployment, we monitor system logs, offer follow-up checks, and are ready to assist should any anomalies arise during clinical use.
• Continuous training and knowledge update: Our technicians remain current with evolving technologies and attend ongoing education so that repair practices reflect the newest standards.

When it comes to phaco and vitrectomy surgical equipment repair services, it’s best to hire our team at MEDiSurg. Contact us today to get started!