MEDiSURG: Reliable PM Services and Real-Time Support for Cataract and Phaco Machines
MediSurg • December 20, 2024

December 20, 2024

At MEDiSURG, we specialize in Preventive Maintenance (PM) for cataract/phaco machines, ensuring optimal performance when it matters most. What truly sets us apart is our ability to provide real-time troubleshooting and support, even during surgery, so you can focus on delivering exceptional care.

At MEDiSURG, our team consists of seasoned professionals who focus exclusively on cataract/phaco machines. Their unparalleled expertise, developed through years of hands-on experience and continuous education, ensures they are equipped to handle all aspects of equipment maintenance and repair. From routine preventive care to addressing intricate technical challenges, our technicians provide exceptional service that reflects their mastery of this specialized field.

A Real-Life Example: Assisting the Animal Eye Clinic During Surgery:
Recently, the Animal Eye Clinic reached out to us for PM on their phaco machine. As part of the service, we replaced the foot pedal to ensure seamless functionality. However, during a cataract surgery on a beloved canine patient, the foot pedal unexpectedly lost connection.

The clinic immediately contacted us, and thanks to our TELETECH video service platform, we were able to provide real-time problem-solving. Our team quickly diagnosed the issue and guided the surgical staff step-by-step to resolve it—all while the procedure was ongoing. The surgery was a success, and the patient recovered beautifully.

Why Choose MEDiSURG?
Expert Preventive Maintenance: We proactively address potential issues, ensuring your equipment is always ready for use.

Real-Time Troubleshooting: Whether during a surgery or in preparation for one, we are available to resolve urgent issues immediately.

TELETECH Video Support: Our innovative platform allows us to assist remotely, minimizing downtime and ensuring a smooth resolution process.

Proven Customer Satisfaction : According to recent surveys, 98% of our clients are extremely satisfied with our prompt service, clear communication, and round-the-clock availability.

At MEDiSURG, we understand the critical role your equipment plays in delivering excellent patient care. Our goal is to provide you with the peace of mind that, no matter what, we’ll be there when you need us most.

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